Refund Policy
Effective Date: 28.05.2024

At Asia Tech Academy, we are committed to providing high-quality education and support to our students. If for any reason you are not satisfied with our services, we offer a 14-day money-back guarantee. Please read the details of our refund policy below.

1.⁠ ⁠14-Day Money-Back Guarantee
If you are not satisfied with our services within the first 14 days of your enrollment, you may request a full refund. To be eligible for a refund, you must submit your request within 14 days of your initial payment.

2.⁠ ⁠Eligibility for Refund
The refund policy applies to the admission fee and the first monthly tutoring and materials fee.
Refund requests must be made in writing by contacting our support team at info@lenient-pelican-1.10web.me.
Refunds will not be granted for requests made after the 14-day period.
3.⁠ ⁠How to Request a Refund
To request a refund, please follow these steps:

Contact Us: Send an email to info@lenient-pelican-1.10web.me with the subject line “Refund Request” and include your name, enrollment date, and reason for the refund request.
Response Time: We will acknowledge your request within one working day (Monday to Friday).
Review Process: Our team will review your request and notify you of the approval or rejection of your refund within three working days.

4.⁠ ⁠Processing Refunds
If your refund request is approved, we will process the refund to your original method of payment.
Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.

5.⁠ ⁠Contacting Support
If you have any questions or need assistance with your refund request, please contact our support team:

Email: info@lenient-pelican-1.10web.me
Response Time: We respond to all emails and support tickets within one working day, Monday to Friday.

6.⁠ ⁠Exceptions
Refunds are not available for any subsequent monthly fees after the initial 14-day period.
Courses that have been completed and certificates that have been issued are not eligible for refunds.

7.⁠ ⁠Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page and will become effective immediately upon posting. Your continued use of our services after any changes constitutes your acceptance of the new policy.

Contact Us
If you have any questions about this Refund Policy, please contact us at:

Email: admissions@lenient-pelican-1.10web.me